Refund policy
Return & Refund Policy
Last Updated: August 2026
At Aurora Daily, we want you to love every purchase. If you're not completely satisfied, we're here to help. This Return & Refund Policy explains how returns, refunds, and exchanges are handled.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must:
- Be in its original condition.
- Include all original parts and accessories.
- Be returned in its original packaging whenever possible.
- Not show signs of misuse, intentional damage, or excessive wear.
Proof of purchase (such as your order confirmation or receipt) is required.
How to Start a Return
To request a return, please contact our Customer Support team before sending your item back.
Email: support@auroradaily.shop
Please include:
- Your order number
- Your full name
- A brief description of the reason for your return
- Photos (if the item is damaged or defective)
Our support team will provide you with return instructions and the appropriate return address.
Please do not send items back without first contacting us, as unauthorized returns may not be accepted.
Return Shipping
Unless your item arrives damaged, defective, or incorrect, customers are responsible for the cost of return shipping.
We recommend using a trackable shipping service, as Aurora Daily cannot be responsible for packages lost during return transit.
Original shipping charges (if applicable) are non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is:
- Damaged during shipping
- Defective
- Incorrect
- Missing parts
Please contact us within 7 days of delivery at support@auroradaily.shop.
Include photos of the product and packaging so we can quickly review your claim and provide a replacement, exchange, or refund where appropriate.
Refunds
Once we receive and inspect your returned item, we'll notify you of the status of your refund.
If approved:
- Your refund will be issued to your original payment method.
- Processing times may vary depending on your bank or payment provider.
- Most refunds appear within 5–10 business days after approval.
If you haven't received your refund after this period, please contact your payment provider first. If you still need assistance, reach out to us at support@auroradaily.shop.
Exchanges
We only replace items that are defective, damaged, or incorrect.
If you need an exchange, please contact us at:
Order Cancellation
Orders may be cancelled within 12 hours of purchase if they have not yet entered processing.
Once an order has been processed or shipped, it can no longer be cancelled. However, you may request a return after delivery in accordance with this policy.
Non-Returnable Items
For hygiene, safety, or other applicable reasons, the following items may not be eligible for return:
- Items that have been used or intentionally damaged.
- Products returned without prior authorization.
- Gift cards (if applicable).
- Clearance or final sale items (if clearly marked at the time of purchase).
Late or Missing Refunds
If you haven't received your refund:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Contact your bank, as processing times may vary.
If you've completed these steps and still haven't received your refund, please contact us at:
Need Assistance?
Our Customer Support team is always happy to help.
Aurora Daily
Email: support@auroradaily.shop
We strive to respond to all customer inquiries within 1–2 business days. Thank you for choosing Aurora Daily.